The content of the pages of this website is for your general information and use only and is subject to change without notice.
By using this website, you agree to comply with – and be bound by, the following terms and conditions of use:
precious-times.com (“this website”, “we”, “us” or “Precious Times”) is owned and operated by Marie Clarke of Unit 5 Stanley Court, Edison Close, Waterwells Business Park, Quedgeley, Gloucester, GL2 2AE
All items are despatched within 3 working days after they are accepted (unless otherwise stated)
Despatch is confirmed by email from precious-times.com entitled “Your Precious Times order from (date) is complete.”
If a customer refuses (or otherwise fails) to accept delivery of goods, Precious Times reserves the right to reclaim storage, delivery and other related costs from that customer.
Courier deliveries – please note we do not offer a 24 hour courier service, choosing the courier option will enable your order to have a same day dispatch (if available)
For most items you can choose between “Standard Delivery” (Royal Mail: 2nd Class post) and “Recorded Delivery”.
For dresses, Recorded Delivery is obligatory (and is reflected in the “Standard Rate” in the cart and at the checkout).
Dress Deliveries: Please allow 14-18 days (from despatch date).
Standard Deliveries: Please allow 2-5 working days (from despatch date – unless otherwise stated on the product description, please read these carefully)
If you need your order sooner, please Contact Us for special delivery prices. (Special Delivery orders must be received by midday and upon delivery they will require a signature, so please ensure someone is available at the delivery address to receive the parcel).
If you have not received your order after 14 working days (from despatch date), please check your local Royal Mail depot first to make sure that it isn’t awaiting collection. If your order hasn’t arrived at your local depot, please Contact Us so that we can investigate and resolve the issue for you. Please contact us within 20 days of despatch, or we may not be able to help.
We can ship worldwide, but cannot give any guarantee or guidance about delivery times (for obvious reasons).
If you would like us to arrange an express or insured delivery service, please Contact Us with your request. If we can locate an acceptable service, we will reply with details of both the service and any additional delivery costs.
If your delivery seems late, please Contact Us immediately you become concerned.
If you wish to return goods for any reason, you have 14 days (after receipt) to notify us and to despatch them (in original packaging with all tags attached, personalised and made to order items are exempt from our refund policy) for a full refund. You can call or use the form on our Contact Us page.
All returns must include your name and order number.
Whilst in possession of those goods, you have a duty to retain and take reasonable care of them. Any damages (to goods or packaging) may result in a refund reduction, or refusal.
Garments must retain all tags and be in “unworn” condition; (trying them on is OK, if you do so briefly and without removing tags).
You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods, or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation (or on receipt of returned goods, if applicable).
Cancellation of a payment plan – unfortunately should you have to cancel your booking the following charges will apply :
Within 4 weeks of the event – 50% of the total.
Within 2 weeks of the event – 100% of the total.
All sizes are approximate. Variation in size, colour, shade, etc may occur, due to the nature of some of our products.
Colour-depth can vary between browsers and devices, so please use Precious Times’ product images, for guidance only.
Precious Times reserves the right to refuse supply of goods at our discretion.
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment. Please see our Privacy Policy for more information on our Privacy & Cookies Policies.
If you sign up to our newsletter we may use your email address to send you information about products or services.
You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.
All notices you send us, must be sent to the contact details on this site: Contact Us.
We may give notice to you at either the email or postal address you provide to us when making a purchase.
(Notice will be deemed received & properly served, 24 hours after an email is sent, or 3 days after the date of posting of any letter).
In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped & placed in the post and – in the case of an email, that the email was sent to the specified email address.
This website contains material which is owned by, or licensed to us, including – but is not limited to, design elements, graphics and written information. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of Precious Times website, may give rise to a claim for damages and/or criminal proceedings.
Precious Times accepts no responsibility for the content of any websites linked to from our website.
Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, performance, completeness or suitability of the information & materials found and/or offered on this website, for any particular purpose. You acknowledge and accept that such information and materials may contain inaccuracies or errors and expressly exclude us from any liability for such inaccuracies or errors, to the fullest extent of the law.
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be made under English law and subject to the jurisdiction of the courts of England & Wales.